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Appointments

All GP appointments are all booked via our ‘telephone first’ system. Your initial appointment will be a telephone consultation with a doctor. We will then discuss your concerns over the phone and book a face-to-face appointment if needed. You do not have to be available for an appointment that day – we can also book you in to evening or Saturday morning appointments if more convenient for you.

Many medical issues and follow-up appointments can be dealt with over the phone and prescriptions can be sent to a pharmacy near you saving you from traveling to the practice. If you prefer to see a GP face to face please let the doctor know this when you are speaking to them.

Appointments are available to book from 7pm the night before online or by phoning reception from 8am the day you need a call. As this is a busy time at the practice we encourage patients who can to use the online system and leave the phones available for other patients.

Nurse appointments can be booked in advance directly through reception.

If you are phoning for advice about results or referrals please avoid our busy time and call later in the day after 10am or register on-line.

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Disabled Access

We have full access to all consulting and treatment rooms and toilets. There is a portable induction loop available for people with hearing problems.

Chaperones

If you would like a chaperone for any examination, please inform reception.

Patients Rights

The practice aims to treat patients’ medical conditions to the highest possible standard available under the NHS.

Patients will be treated with courtesy and consideration by all of our staff. Patients will receive appropriate information about their condition and treatment. The practice will endeavour to inform patients on health care matters whenever possible.

Patients with problems considered to be urgent will be seen on the same day.

Patients Responsibilities

To ensure the smooth running of the practice and to ensure services are effective an efficient, patients too have certain responsibilities as follows.

Please keep appointments

To try to arrive on time

If you are unable to attend an appointment, please inform the surgery in good time.

If you are given an appointment time or date which is unsuitable, please telephone to cancel and reschedule.

Remember, if you continue to default your appointments you may be removed from the list.

Please ensure your address or telephone number is correct. If you change address please inform the surgery.

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